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Tell us what happened and we'll help you work through it. This opens your email app; the website does not store your message. You can also use More options → Send feedback inside the app.
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Support
Need a hand with LinkVoice? Write to us or find a quick answer below.
Include the useful details
- Your device model and iOS version
- Your app version
- The two languages you had selected
- What you expected and what happened instead
Please don't send recordings or transcripts of other people's conversations, or anything you would not want in an email.
Quick answers
Frequently asked questions
Which languages does LinkVoice support?
Any pair of 38 languages: every language our AI interpreter understands that your device can also speak, from Arabic, Chinese and Hindi to Thai, Turkish and Vietnamese.
Do I have to tap between speakers?
No. LinkVoice keeps listening and translates each sentence after a short pause, on screen and out loud. Either person can speak next, in either language.
The translation was wrong or in the wrong direction. Why?
LinkVoice identifies the language from the words spoken, not from who is holding the phone. Very short replies, names, numbers and heavy background noise are the usual causes of mistakes. Move closer to the microphone, let each sentence finish, and switch on Show diagnostics under More options if you want to report exactly what the interpreter heard. Never rely on LinkVoice where a mistranslation could cause harm.
Does it work without internet?
No. Speech recognition and translation run on a cloud AI service, so LinkVoice needs a data connection while a conversation is running. Only the spoken translation is produced on your device.
How is interpreting time counted?
Only the seconds of speech that the interpreter actually processes are charged, per sentence. Idle time, the spoken translation and silent turns are free. Your remaining time is shown under More options.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and cancel LinkVoice there. On Android they are managed by Google Play: open the Play Store, tap your profile, then Payments and subscriptions. You keep your monthly minutes until the end of the current period. Deleting the app or your account does not cancel the subscription.
I bought time but the app doesn't show it.
Open More options → Plans and time and tap Restore Purchases. If the balance is still wrong after a minute, email us with the App Store receipt date and we will check the ledger.
How do I delete my account and data?
Open More options and choose Delete account. Your sign-in, balance and purchase records are removed immediately; unused time is lost. Conversation history lives only on your device, so delete it from the History screen or by removing the app. If you cannot open the app, email us from the address you signed in with. Details are in the Privacy Policy.